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A temporary password was sent to my e-mail account, but I did not request one.

The automatic password retrieval system requires a last name and username to e-mail a temporary password to the e-mail address listed in our database. If you have a username that contains a combination of your first name and last name it may be possible for another user with a similar name to erroneously request a temporary password. The password, however, is e-mailed to the e-mail address on file for the username, so your alumni account will not be compromised in this case.

Example: If your name is Judy Smith and your username is jsmith, another user with a similar name, such as Jeremy Smith who may thinks his username is also jsmith, could successfully request a temporary password to be e-mailed. However, since the e-mail address connected to the jsmith account is Judy?s e-mail address, only Judy will get the temporary password.

STEP-BY-STEP SOLUTION

  1. You will need to visit the alumni website and reset the temporary password to a permanent password. Please note that your temporary password is valid until 11:59pm Pacific time the following day it was issued. Once you login with the temporary password the system will prompt you to enter a permanent password.
  2. If your temporary password has expired, please resubmit your request in the same manner in which it was originally submitted. If you used the automated password recovery system, you can simply request that a new temporary password be sent to you via e-mail.
  3. If you used the Identification Information Request Form, please resubmit your request, and our staff will send you a new temporary password.
  4. For more information, please visit our help with password recovery.

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